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Help

Find answers to frequently asked questions. If you need more help, use the chat in the bottom right corner or write to us at info@genotronix.de.

🛒 Orders and shipping

How long does shipping take?

Orders are prepared within 24-48 business hours. Delivery time depends on your destination (usually 3-10 business days in Europe).

Can I track my order?

Yes: go to My Account → My Purchases and you will see the updated status of each order.

💳 Payments

What payment methods do you accept?

We securely accept credit/debit cards, Apple Pay and Google Pay.

Is it safe to pay on this store?

Yes. All payments are processed through secure encrypted gateways; we never store your card details.

↩️ Returns

How do I return a product?

Contact us within the first 14 days from delivery and we will guide you through the return process.

👤 Account

I forgot my password

Use the "Forgot your password?" link on the login page and we will send you a link to reset it.

I have not received the verification email

Check your spam folder or use the "Resend verification" button from My Account.

Cannot find what you are looking for? Write to us via chat 💬 or at info@genotronix.de.